Over the years, we have been able to establish with our princpals as well as suppliers a well-equipped service and technical support group. Our engineers, who are factory trained regional and local engineers and technicians, take care of the installations of electronic equipment and systems, both hardware and software.
Operator and end user training are facilitated by our specialist and the regional product specialist of our principals. Training is comprehensive and caters to our clients’ growing need to be totally familiarized with the use and applications of the various instruments we supply from physical structure, handling and functionality.
Our service is extended to our clients across the spectrum from sales to after sales support through regular preventive maintenance service contract and case-to-case service requirements.
We were able to establish together with our principals/suppliers a well equipped service and technical support group.
Installation of electronic instruments and systems (hardware-software) are performed by our group which are factory trained local engineers and technicians, and those from our principal's regional support offices.
Training of operators and end users on systems are done on site by our specialist and regional product specialist of our principals. The group fully compliments the growing needs of "customer-backup", on the use and applications of various instruments we supply.
After sales service, for instruments and system we supply may be opted in two ways:
I've been working as a respiratory therapist in Chinese General Hospital and medical Center for 30 years and I've seen the efficiency of Microlab products throughout the years. From their ABL 2 from our present machine which ABL 800, it has provided our institution accurate arterial blood gas readings and interpretations. When it comes to the people behind the company, they had been great, courteous and easy to approach. Good service from the employees and quality of the product was really the key for me in sticking to the company.
We are lucky to have the 3 units of Berchtold Chromopare D540 operating light. The specs really suits our requirements and we are very happy with the results of our OR. Less to maintain because of the single bulb feature, cheaper bulb, produces white light and most of all emits shadows from the operating field. Thanks to Microlab for being our great partner in all our Surgery concerns. We are very proud to say that we are using a great technology from MICROLAB.
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